{"id":3,"date":"2026-03-31T13:38:54","date_gmt":"2026-03-31T10:38:54","guid":{"rendered":"https:\/\/divaplus.org\/?page_id=3"},"modified":"2026-05-22T15:22:07","modified_gmt":"2026-05-22T12:22:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/divaplus.org\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-c03d5fc7\">DIVA PLUS Ltd. | UIC 175013870 | Last updated: January 2026<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-f01f7048\"><strong>1. Who is Responsible for Data Processing?<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-56b40991\">The data controller within the meaning of the General Data Protection Regulation (GDPR) is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company: DIVA PLUS Ltd. (\u0414\u0418\u0412\u0410 \u041f\u041b\u042e\u0421 \u0415\u041e\u041e\u0414)<\/li>\n\n\n\n<li>UIC: 175013870<\/li>\n\n\n\n<li>Registered address: Sofia, B\u0430\u043aston district, bl. 19, entr. A, apt. 6, Bulgaria<\/li>\n\n\n\n<li>Managing Director: Nikolay Bolchev<\/li>\n\n\n\n<li>Website: divaplus.org<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8cf040d8\">For any questions regarding the processing of your personal data, please contact us at the address above or via the contact form on our website.<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-84622389\"><strong>2. What Data Do We Collect?<\/strong><strong><\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-275dfc7f\"><strong>2.1. Data You Provide Directly<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fe5a1ccf\">We collect personal data when you place an order, create an account, or contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name, delivery address, email address, phone number<\/li>\n\n\n\n<li>Payment details (processed by certified payment providers)<\/li>\n\n\n\n<li>Messages sent via contact form or email<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-fd4bc012\"><strong>2.2. Automatically Collected Data<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-baf016b2\">When you visit our website, we automatically collect technical data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address, browser type, and operating system<\/li>\n\n\n\n<li>Date and time of visit<\/li>\n\n\n\n<li>Pages visited and session duration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-89f97aa4\">This data is collected using cookies. For more details, please refer to our Cookie Policy.<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-08ff8734\"><strong>3. Why Do We Process Your Data?<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f3ef0c15\">We process your personal data for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order management and delivery<\/li>\n\n\n\n<li>Creating and managing your user account<\/li>\n\n\n\n<li>Customer support and responding to inquiries<\/li>\n\n\n\n<li>Compliance with legal obligations<\/li>\n\n\n\n<li>Marketing communications (only with your explicit consent)<\/li>\n\n\n\n<li>Improving our website and user experience<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-fd470880\"><strong>4. Legal Basis for Processing<\/strong><strong><\/strong><\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contract performance \u2014 when processing orders<\/li>\n\n\n\n<li>Legal obligation \u2014 when complying with applicable legislation<\/li>\n\n\n\n<li>Legitimate interest \u2014 for service improvement and fraud prevention<\/li>\n\n\n\n<li>Consent \u2014 for marketing communications and cookies<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-6b7c1174\"><strong>5. Who Do We Share Your Data With?<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e80a4434\">We do not sell your personal data to third parties. We may share it only with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier and logistics companies (for order delivery)<\/li>\n\n\n\n<li>Payment providers (for processing payments)<\/li>\n\n\n\n<li>Technical service providers (hosting, email services)<\/li>\n\n\n\n<li>Public authorities (when legally required)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fe153480\">All third parties are obligated to maintain data protection standards equivalent to ours.<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-1f068974\"><strong>6. How Long Do We Retain Your Data?<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e459102b\">Your personal data is retained:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For the period necessary to fulfill the purpose for which it was collected<\/li>\n\n\n\n<li>For as long as a contractual or commercial relationship exists<\/li>\n\n\n\n<li>After the relationship ends \u2014 for up to 5 years, for potential legal claims<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-0a5aef4e\"><strong>7. Your Rights<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c0175eec\">Under GDPR, you have the following rights:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Right of access to your personal data<\/li>\n\n\n\n<li>Right to rectification of inaccurate data<\/li>\n\n\n\n<li>Right to erasure (&#8216;right to be forgotten&#8217;)<\/li>\n\n\n\n<li>Right to restriction of processing<\/li>\n\n\n\n<li>Right to data portability<\/li>\n\n\n\n<li>Right to object to processing<\/li>\n\n\n\n<li>Right to withdraw consent (where processing is based on consent)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-48282b18\">To exercise your rights, please contact us. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP): www.cpdp.bg<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-8e32f5a6\"><strong>8. International Data Transfers<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dd7df6ad\">In some cases, we may use cloud-based services located outside the EU. In such cases, we ensure compliance with applicable regulations and implement appropriate safeguards to protect your data.<\/p>\n\n\n\n<h1 class=\"wp-block-wd-title title wd-ab44aac3\"><strong>9. Changes to This Policy<\/strong><strong><\/strong><\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9da68821\">We reserve the right to update this Privacy Policy. For significant changes, we will notify you via our website or by email. We recommend reviewing this document periodically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIVA PLUS Ltd. \u2013 All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DIVA PLUS Ltd. \u2013 All rights reserved.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":2,"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1805,"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/1805"}],"wp:attachment":[{"href":"https:\/\/divaplus.org\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}